Genashtim x ACE²

OVERVIEW AND COURSES

In business and in life, one of the most crucial skills you can develop is the art of persuasion. When communicating your ideas to others, practicing how to craft a succinct and persuasive message can allow you to push projects forward, gain buy-in from stakeholders, and advance in your career.

In this certificate program, you will investigate a variety of approaches to communicate effectively with different audiences. By assessing the needs of your audience and implementing this audience analysis along with some key techniques and strategies, you will be better positioned to craft the ideal message and delivery for your persuasion goals. Whether you are preparing a presentation for a group of decision makers or speaking informally to a few colleagues, you can use the recommended best practices in this program to achieve better results. Read More...

For the best experience in this program it is recommended to take these courses in the order that they appear.

• Persuasion
• Persuasive Writing

Elective Courses (4 Courses)

• Planning and Delivering Effective Presentations
• Building Compelling Slide Decks and Reports
• Mediation for Managers
• Impactful Unscripted Communication
• Using Humor for Influence
• Using Humor in the Workplace

OVERVIEW AND COURSES

Learning how to negotiate effectively is an important skill to have in business and in life. By becoming a better negotiator, you are more likely to make the deal you want, get a better job offer, and create further value. This certificate program will help you improve your negotiation abilities by introducing you to relevant tools and terminology, as well as practical negotiation tactics. Throughout the courses, you will have a chance to review and analyze real-world case studies, engage in live, active negotiation exercises with a peer in your class, and learn how to combine different negotiation techniques for the best results. Ultimately, you’ll come away better prepared to achieve your desired outcomes in any business situation — a skill that will pay off lifelong. Read More...

For the best experience in this program it is recommended to take these courses in the order that they appear.

• Introduction to Negotiation
• Integrative Negotiation
• Psychology of Negotiation
• Preparing for a Negotiation
• Power Dynamics and Ethics in Negotiation
• Complex Negotiation

OVERVIEW AND COURSES

Planning and evaluating programs and projects run by international organizations is particularly complex since the organizations typically must work indirectly with and through sovereign governments and other organizations. The increasing importance of these programs for national officials as well as international managers has increased the need to have staff well trained in results-based management, including evaluation, under these conditions.

After a short introduction to basic concepts used in results-based management, the program moves to the creation and enforcement of international agreements and then to coordinating services and support at the global and country level.

The program delves into the unique challenges and opportunities inherent in the management of international programs and will teach you exactly how to make global objectives attainable and measurable. Ultimately, you will learn how to apply the methodological tools used in the planning of different types of international programs so that you can ensure you’re getting the results you planned for.

This program is designed for people who work in international public-sector organizations, NGOs, and nonprofits. Read More...

The courses in this certificate program are required to be completed in the order that they appear.

• Addressing Complex Problems Using Results-Based Management
• Creating and Enforcing International Agreements
• Coordinating Services and Support at the Global and Country Level

OVERVIEW AND COURSES

There are a multitude of strategies, books, and resources that are meant to help you improve your leadership skills. But if you work in the public sector, do these strategies apply to you? What is different about leading in a public organization?

In this certificate program, Seth Harris, former U.S. Deputy Secretary of Labor, will help you explore these questions. You will assess your own leadership skills as well as examine your own organization to determine its unique characteristics. You will also examine your employees and teams to better understand what motivates them to work in the public sector.

With a better understanding of both your organization and your people, you’ll have the opportunity to use several leadership models and goal-setting approaches that can help you determine which leadership strategies and behaviors will be most effective in your organization. Read More...

The courses in this certificate program are required to be completed in the order that they appear.

• Leadership Skills and Traits in Public Organizations
• Assessing Your Public Sector Organization
• Motivating Public Sector Employees
• Public Sector Leadership Strategies
• Goal Setting in Public Sector Organizations
• Leading Public Sector Teams to Success

OVERVIEW AND COURSES

What is a leader? We often think of a leader as someone who is in charge of people, products, or processes. But what about the person on the team who everyone looks to when the boss is gone or when advice is needed? That person is a leader too.

Leaders can have formal power or responsibilities, or they can simply be a person of influence. Regardless of role, research indicates that effective, successful leaders are those with strong character and the ability to lead with courage, humility, and compassion. Fortunately, character is not something we are just “born with.” Character is something that can be developed over time. In this program, you will have the opportunity to explore seven dimensions of leadership that are associated with strong character through case studies and examples. You will also complete self-reflection exercises, assessments, and activities to initiate and continue the work of developing these character dimensions.

In addition to developing your leadership character, this certificate provides you with skills needed to enhance your credibility as a leader and consider the power of both perception and experience as you build a culture of service leadership.

Ultimately, you will take the first steps on a lifetime journey of developing the character that will enable you to be the best leader you can be. Read More...

NOTE: This program includes a copy of Amy Newman's ebook, Building Leadership Character (California: Sage, 2019). You will receive instructions about how to access the ebook when you join the course. If you prefer to purchase a hard copy of the book we suggest you do so before the start of the course. The book is available for purchase online or at other retailers.

The courses in this certificate program are required to be completed in the order that they appear.

• Building Leadership Character
• Authenticity, Integrity, and Accountability
• Courage, Humility, and Compassion
• Developing a Culture of Empowerment
• Leading With Credibility

OVERVIEW AND COURSES

In today’s volatile, uncertain, complex, and ambiguous (VUCA) world, leaders must adapt and rise to the challenges created by ever-changing circumstances. In this certificate program, you will develop the internal strengths and strategic skills needed to lead with agility. You will also work to improve your ability to influence both within your organization and externally to accomplish your vision. By the end of this series, you will have gained a new level of confidence to better impact your team and organization. Read More...

For the best experience in this program it is recommended to take these courses in the order that they appear.

• Leading in a VUCA World
• Developing and Communicating Vision and Strategy
• Building Great Teams
• Setting Internal and External Conditions for Success
• Preparing for the Future

OVERVIEW AND COURSES

Great service isn’t just a customer benefit; it’s a competitive differentiator in any industry. The courses in this certificate program leverage today’s leading customer service strategies to help you raise the standard of service excellence for your organization, business unit, division, or team. You’ll learn to assess the market needs for the service provided by your organization and develop the leadership competencies needed to create a consistent culture of empowerment and continuous improvement that will inspire exceptional service, every time, everywhere.

This program includes a year of free access to Symposium! These events feature several days of live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore the Hospitality industry’s most pressing topics. Symposium events are held several times throughout the year. Once enrolled in your program, you will receive information about upcoming events.

Throughout the year, you may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete the certificate program. Read More...

For the best experience in this program it is recommended to take these courses in the order that they appear.

• Fostering a Culture of Service Excellence
• Developing Service Excellence Competencies
• Practicing Servant Leadership
• Delivering an Excellent Customer Experience for Your Organization
• Developing a Culture of Empowerment

OVERVIEW AND COURSES

An executive leader’s credibility, authority and ability to keep a team focused and motivated are under constant scrutiny. And rightfully so—it’s the leader’s job to communicate strategy, negotiate skillfully, influence team behaviors, and deliver results.

In an executive role, it’s crucial that you have the right blend of soft skills and a strategic mindset to achieve specific performance outcomes at your organization.

The Executive Leadership Certificate series provides you with the critical skills to lead your organization to success through a series of six core courses and two electives that give you the flexibility to customize the program to your goals. Read More...

For the best experience in this program it is recommended to take these courses in the order that they appear.

• Quality and Service Excellence
• Leading Collaborative Teams
• Strategic Decision Making
• Leading With Credibility
• Motivating People for High Performance
• Coaching Skills for Leaders

Elective Courses (2 Courses)

• Planning and Delivering Effective Presentations
• Leading Across Cultures
• Leading for Creativity and Innovation
• Negotiation Skills
• Leading Strategic Change Initiatives
• Leading Organizational Change
• Navigating Power Relationships
• Becoming a Strategic Leader
• Using Humor for Influence
• Using Humor in the Workplace

OVERVIEW AND COURSES

The ultimate goal of leadership is to get things done by effectively influencing and leading other people. Possessing this ability is of utmost importance for both your career path and the health of your organization. Throughout this certificate, Professor Allan Filipowicz will provide you with time-tested practical tools and cutting-edge behavioral science findings to ensure influencing and leading others are two of your core competencies. You will walk away with a deep understanding of the psychological mechanisms that drive the behaviors, motivation, and performance of yourself and others in order to maximize your potential to lead. Read More...

For the best experience in this program it is recommended to take these courses in the order that they appear.

• The Psychology of Getting Things Done
• Identifying and Managing Emotions
• Interpreting the Behavior of Others
• Mastering the Essentials of Influence
• Applying Strategic Influence
• Designing an Effective Team Structure

OVERVIEW AND COURSES

The nonprofit world is changing fast. While competition for donors and clients heats up, organizations are being asked to focus on results. Because of this, demand is high in the nonprofit sector for financial leadership.

The Financial Success for Nonprofits Certificate prepares nonprofit leaders and aspiring leaders to focus on mission while achieving financial sustainability. Whether you're working at a well-established nonprofit or a startup, Professor Grasso’s experience as a nonprofit leader prepares you to use financial statements and ratios, establish board governance and strategic leadership, raise funds and generate alternative revenue sources, and make strategic programmatic changes. Read More...

For the best experience in this program it is recommended to take these courses in the order that they appear.

• Assessing Nonprofits using Financial Statements and Ratios
• Determining Appropriate Budgeting, Debt Financing, and Cash Flow
• Fundraising and Revenue Generation
• Strategically Governing the Organization