Core Courses

    Virtual Care Elective Courses ( Choose 1 )

    • Telemedicine (WCM101)

    • Virtual Communication (LSM710)

    Patients as Consumers Elective Courses ( Choose 1 )

    • Developing Service Excellence Competencies (SHA592)

    • Delivering an Excellent Customer Experience for Your Organization (SHA594)

    • Interpreting the Behavior of Others (LSM603)

    Strategy Elective Course ( Choose 1 )

    • Quality and Process Improvement Metrics and Strategies for Healthcare (JCB406)

    • Setting Internal and External Conditions for Success (LSM634)

    Leadership Elective Courses ( Choose 1 )

    • Managing People in a Healthcare Setting (DYS511)

    • Leading in a VUCA World (LSM631)

    • Crisis Communication Planning (SHA712)