When grievances occur, taking a strategic approach is the key to productive outcomes. It takes preparation and a solid grasp of the facts and context of a situation to conclude whether a complaint is a grievance that should be heard and resolved. A complaint becomes a grievance when the issue is specified in the contract language. By reading the grievance clause carefully, you can determine whether a complaint should be heard as a grievance and consider resolution possibilities from the perspective of both parties.

This course will advance your ability to read grievance clauses effectively. You will explore the specific language included in these clauses and recognize meaning provided by common rules of interpretation. With the tools needed for solving problems and the confidence to employ them, you can overcome potential obstacles in the grievance resolution process.