For a variety of reasons, workplace grievances aren't always resolved through negotiation and require arbitration. The outcome of the arbitration hearing is determined by the arbitrator, but as a participant in an arbitration you have a critical role in the process and the results. In this course you will review the typical components of a hearing and, using proven processes and tools, practice the steps of arbitration.

You'll discover what a hearing looks like, how a hearing proceeds, and who participates. You'll analyze cases to identify facts critical to your argument and develop a theory that will lead to an issue statement. By becoming familiar with strategies for questioning witnesses, you will be prepared to present your opening and closing arguments.