Effective Process Management in Senior Living
Course Overview

What is process thinking? How can it help you improve your senior living facility?

In this course, you'll explore the concept of process thinking and access several reusable tools to help you evaluate, develop, and improve processes for an organization. You'll examine how to spot what's wrong in a process and explore solutions to fix those problems. You will also monitor how long a process takes at your own organization and reflect on the results of your observations. You'll examine a process flow at your organization and explore ideas for how to improve the process. You'll participate in a hands-on activity to examine how to improve the wait time of a process at your organization. Finally, you'll write a plan for how process flow can help improve decision-making at your organization.

Who should enroll in this course?
  • Nursing home and long-term care administrators
  • Registered nurses, nurse practitioners, nursing assistants, and dieticians
  • Physical therapists
  • Facilities managers
  • Hospitality professionals transitioning to a career in senior living
  • People interested in a career in senior living
  • Facilities developers and planners
Certificates with this course
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