Most organizations, whether for profit or nonprofit, seek to optimize efficiencies and maximize the use of their resources. In operations management, one key responsibility is to regularly assess the processes within the work system to ensure resources are appropriately used and aligned to best achieve the goals of the organization.

In this course, you will consider how to analyze an operational process with the purpose of determining its current capacity and potential improvement opportunities. You will start by defining a process graphically then assess the capacities of the resources within it along with the process as a whole. The course culminates with identifying and evaluating different options to improve performance. Along the way, you will create a decision support tool in Microsoft Excel, applying the course concepts to your tangible skills for your work and beyond.