How can you point people in the direction you want them to go? How can you best motivate them to continue in that direction? How can you prevent employees from gaming or tilting the accountability system to their advantage? How can you make sure they do what's right for society, not just for the organization?

In this course, you will distill progress toward organizational goals into a Balanced Scorecard and spell out strategies for keeping on track. First, you will explore one of the contentious topics in management: determining compensation. You will then ask the right questions to figure out if people are gaming or tilting the performance measurement system and identify strategies to limit the damage that can cause. Finally, you will evaluate accounting systems under a new assumption — that your client isn't a person, organization, or group of investors, but a society — and tackle the tricky moral issues raised by social accounting. Overall, by the end of this course, you will have honed valuable skills and perspectives to apply in your organization.

The following courses are required to be completed before taking this course:

• Improving Governance
• Improving Margins
• Improving Capacity Investment and Consumption
• Improving Coordination and Efficiency