Because of incredible advancements in computing, artificial intelligence, robotics, and communication, we are in the midst of a Fourth Industrial Revolution. What new possibilities do these advancements open up? How can you use them to improve organizational design while ensuring all involved are still held accountable based on a good account of their performance?

In this course, you will explore a number of these new advances. First, you will examine gamification, which is the application of game design elements and principles to the workplace with the aim of motivating performance. You will reflect on the possibilities and the perils of this approach to improving performance. Next, you will recognize the challenges of holding bots and artificial intelligence accountable for their actions, choices, and speech, and develop approaches to address these challenges. You will then explore outsourcing and remote and distributed workplaces, as well as the accounting possibilities and challenges they present. By the end of this course, you will have a new awareness of some of the key challenges facing the modern workplace.

The following courses are required to be completed before taking this course:

• Improving Governance
• Improving Margins
• Improving Capacity Investment and Consumption
• Improving Coordination and Efficiency
• Improving Direction, Motivation, and Society