Coaching is about building relationships—and it’s essential in order for your organization to move forward together to achieve better results. Being an effective coach requires skills that can be practiced and mastered, including listening, building credibility and trust, and showing empathy. In this course, Cornell University’s Dr. Samuel Bacharach, will help you distinguish between coaching and traditional supervision. You will identify the five functions of coaching and the rules for having coaching conversations. Finally, you will examine some of the classic coaching mistakes that people often make and identify how you can avoid repeating those mistakes yourself.

Project Management Institute (PMI^®) Continuing Certification: Participants who successfully complete this course will receive 6 Professional Development Units (PDUs) from PMI^®. Please contact PMI^® for details about professional project management certification or recertification.