In the diverse, customer-oriented hospitality industry, retaining and developing valuegenerating employees should be at the forefront of every organization's retention strategy. Successful companies take pride in offering training and development opportunities so employees can learn, perfect, and excel in their roles and prepare for the next one.

In this course, you will assess a company's current training strategy and needs and so you can develop a training plan to facilitate, assess, and engage both new and veteran employees. You will consider your current performance management process and recommend improvement strategies that will help your company reward and develop its employees. You will also evaluate your company's total rewards and compensation package, compare it to your competition's offerings, and make recommendations to better align these benefits with employees needs and company values. By the end of this course, you will have the working knowledge of how to create, develop, and improve an organization's development and retention programs.