Processes are the building blocks that define everyday operations in all organizations, including healthcare organizations. All organizations run on processes, so the work of analyzing a department, a team, or even the entire organization starts with an analysis of the underlying processes.

In this course, you will analyze processes where the input and processing rates are fixed and have no variability. You will investigate the basic tools of process analysis, starting with the process flow diagram and ending with the performance measures of the process. You will create a flow diagram of a system or process in your own organization, and finally, you will identify and quantify the effects of the bottlenecks in that system or process and propose strategies to manage them.