Hospitality Courses

The courses within these certificate programs are developed by professors from Cornell University’s School of Hotel Administration, a top-ranked hospitality-management institution. Learn at your pace online with students from around the globe, build your network, and get the education you need to succeed from world-wide leaders in your profession.

  • Introduction to Hotel Revenue Management (SHA531)

  • Forecasting and Availability Controls in Hotel Revenue Management (SHA532)

  • Pricing Strategy and Distribution Channels in Hotel Revenue Management (SHA533)

  • Overbooking Practices in Hotel Revenue Management (SHA534)

  • Non-Traditional Applications of Hotel Revenue Management (SHA535)

  • Price and Inventory Controls (SHA541)

  • Price Sensitivity and Pricing Decisions (SHA542)

  • Segmentation and Price Optimization (SHA543)

  • Displacement and Negotiated Pricing (SHA544)

  • Search Engines and Online Selling: Stimulating Incremental Demand (SHA545)

  • Marketing the Hospitality Brand Through Digital Media (SHA546)

  • Implementing Brand Strategy Through Digital Media (SHA547)

  • Financial Analysis of Hotel Investments (SHA611)

  • Control of Hotel Real Estate (SHA612)

  • Valuing Hotel Investments Through Effective Forecasting (SHA615)

  • Valuing Hotel Intellectual Property and Structuring the Capital Stack (SHA616)

  • Developing and Asset Management Strategy (SHA613)

  • Achieving Hotel Asset Management Objectives (SHA614)

  • Services Marketing Planning and Management (SHA521)

  • Evaluating Business and Customer Factors Affecting Marketing Decisions for Services (SHA522)

  • Building a Resilient Services Marketing Information System (SHA523)

  • Developing a Service Strategy and Managing the Brand (SHA524)

  • Managing Service Demand through Pricing and Distribution Strategies (SHA525)

  • Developing an Integrated Marketing Communications Strategy for Services (SHA526)

  • Optimizing Your Food and Beverage Menu (SHA602)

  • Managing Your Food and Beverage Supply Chain (SHA603)

  • Building Guest Loyalty (SHA604)

  • Leading Your Team to Optimize Results (SHA605)

  • Operating a Profitable and Responsible Beverage Program (SHA606)

  • Fostering a Culture of Service Excellence (SHA591)

  • Developing Service Excellence Competencies (SHA592)

  • Practicing Servant Leadership (SHA593)

  • Delivering an Excellent Customer Experience for Your Organization (SHA594)

  • Developing a Culture of Empowerment (SHA595)

  • Foundations of Hotel Planning (SHA621)

  • Initial Hotel Planning Decisions (SHA622)

  • Hotel Guestroom Design (SHA623)

  • Hotel Public Space Design (SHA624)

  • Hotel Back-of-House Design (SHA625)

  • Introduction to Hotel Operations (SHA099)

  • Menu Design and Engineering (SHA706)

  • Optimizing Restaurant Space and Pricing (SHA707)

  • Managing Meal Duration and Reservations (SHA708)

  • Building Demand During Slow Periods (SHA709)

  • Beer Ingredients and Production (SHA661)

  • Beer Styles (SHA662)

  • Establishing a Beer Program (SHA663)

  • Beer Sales and Training (SHA664

  • Opening a Restaurant (SHA607)

  • Introduction to Restaurant Revenue Management (SHA705)

  • Wine Essentials (SHA681)

  • Grape Varietals of California, New York and the Pacific Northwest (SHA682)

  • Grape Varietals of France (SHA684)

  • Experiencing Wines of California, New York and the Pacific Northwest (SHA683)

  • Experience Wines of France (SHA685)

  • Asset Management Process and Plan (SHA751)

  • Adding Value with Special Events (SHA608)

  • Asset Management Strategy (SHA752)

  • Asset Management Toolkit (SHA753)

  • Property Management Operations (SHA754)

  • Discrimination Law in the Hospitality Industry (SHA631)

  • Specific Discrimination Laws in Hospitality (SHA632)

  • Wage and Hour Law in Hospitality (SHA633)

  • Labor Law in Hospitality (SHA634)

  • Success Metrics for Hospitality Digital Marketing (SHA549)

  • Fundamentals of Hospitality Strategy (SHA551)

  • Formulating Hospitality Strategy (SHA552)

  • Implementing Hospitality Strategy (SHA553)