Hospitality Courses

The courses within these certificate programs are developed by professors from Cornell University’s School of Hotel Administration, a top-ranked hospitality-management institution. Learn at your pace online with students from around the globe, build your network, and get the education you need to succeed from world-wide leaders in your profession.

  • CALS114 - Creating Craft Beverages ( $599.00 )

  • JCB529 - Sustainable Tourism Destination Management ( $699.00 )

  • SHA099 - Introduction to Hotel Operations ( $999.00 )

  • SHA521 - Services Marketing Planning and Management ( $999.00 )

  • SHA522 - Evaluating Business and Customer Factors Affecting Marketing Decisions for Services ( $999.00 )

  • SHA523 - Building a Resilient Services Marketing Information System ( $999.00 )

  • SHA524 - Developing a Service Strategy and Managing the Brand ( $999.00 )

  • SHA525 - Managing Service Demand through Pricing and Distribution Strategies ( $999.00 )

  • SHA526 - Developing an Integrated Marketing Communications Strategy for Services ( $999.00 )

  • SHA531 - Introduction to Hotel Revenue Management ( $1199.00 )

  • SHA532 - Forecasting and Availability Controls in Hotel Revenue Management ( $999.00 )

  • SHA533 - Pricing Strategy and Distribution Channels in Hotel Revenue Management ( $999.00 )

  • SHA534 - Overbooking Practices in Hotel Revenue Management ( $999.00 )

  • SHA535 - Non-Traditional Applications of Hotel Revenue Management ( $999.00 )

  • SHA546 - Marketing the Hospitality Brand Through Digital Media ( $999.00 )

  • SHA547 - Implementing Brand Strategy Through Digital Media ( $999.00 )

  • SHA549 - Success Metrics for Hospitality Digital Marketing ( $999.00 )

  • SHA551 - Fundamentals of Hospitality Strategy ( $1199.00 )

  • SHA552 - Formulating Hospitality Strategy ( $1199.00 )

  • SHA553 - Implementing Hospitality Strategy ( $1199.00 )

  • SHA591 - Fostering a Culture of Service Excellence ( $1199.00 )

  • SHA592 - Developing Service Excellence Competencies ( $999.00 )

  • SHA593 - Practicing Servant Leadership ( $999.00 )

  • SHA594 - Delivering an Excellent Customer Experience for Your Organization ( $1199.00 )

  • SHA595 - Developing a Culture of Empowerment ( $999.00 )

  • SHA602 - Optimizing Your Food and Beverage Menu ( $999.00 )

  • SHA603 - Managing Your Food and Beverage Supply Chain ( $999.00 )

  • SHA604 - Building Guest Loyalty ( $999.00 )

  • SHA605 - Leading Your Team to Optimize Results ( $999.00 )

  • SHA606 - Operating a Profitable and Responsible Beverage Program ( $999.00 )

  • SHA607 - Opening a Restaurant ( $999.00 )

  • SHA608 - Adding Value with Special Events ( $999.00 )

  • SHA611 - Financial Analysis of Hotel Investments ( $999.00 )

  • SHA612 - Control of Hotel Real Estate ( $999.00 )

  • SHA613 - Developing and Asset Management Strategy ( $999.00 )

  • SHA614 - Achieving Hotel Asset Management Objectives ( $999.00 )

  • SHA615 - Valuing Hotel Investments Through Effective Forecasting ( $999.00 )

  • SHA616 - Valuing Hotel Intellectual Property and Structuring the Capital Stack ( $999.00 )

  • SHA621 - Foundations of Hotel Planning ( $1199.00 )

  • SHA622 - Initial Hotel Planning Decisions ( $999.00 )

  • SHA623 - Hotel Guestroom Design ( $999.00 )

  • SHA624 - Hotel Public Space Design ( $999.00 )

  • SHA625 - Hotel Back-of-House Design ( $999.00 )

  • SHA631 - Discrimination Law in the Hospitality Industry ( $1199.00 )

  • SHA632 - Specific Discrimination Laws in Hospitality ( $999.00 )

  • SHA633 - Wage and Hour Law in Hospitality ( $999.00 )

  • SHA634 - Labor Law in Hospitality ( $999.00 )

  • SHA661 - Beer Ingredients and Production ( $999.00 )

  • SHA662 - Beer Styles ( $999.00 )

  • SHA663 - Establishing a Beer Program ( $999.00 )

  • SHA664 - Beer Sales and Training ( ( $999.00 )

  • SHA681 - Wine Essentials ( $550.00 )

  • SHA682 - Foundations of California, the Pacific Northwest, and New York Wines ( $999.00 )

  • SHA683 - Experiencing Wines of California, the Pacific Northwest, and New York ( $999.00 )

  • SHA684 - Foundations of French Wines ( $999.00 )

  • SHA685 - Experiencing Wines of France ( $999.00 )

  • SHA686 - Foundations of Italian Wines ( $550.00 )

  • SHA687 - Experiencing Wines of Italy ( $550.00 )

  • SHA688 - Foundations of Spanish and Portuguese Wines ( $550.00 )

  • SHA689 - Experiencing Wines of Spain and Portugal ( $550.00 )

  • SHA705 - Introduction to Restaurant Revenue Management ( $999.00 )

  • SHA706 - Menu Design and Engineering ( $999.00 )

  • SHA707 - Optimizing Restaurant Space and Pricing ( $999.00 )

  • SHA708 - Managing Meal Duration and Reservations ( $999.00 )

  • SHA709 - Building Demand During Slow Periods ( $999.00 )

  • SHA713 - Foundations of German and Austrian Wines ( $550.00 )

  • SHA714 - Experiencing Wines of Germany and Austria ( $550.00 )

  • SHA715 - Foundations of Southern Hemisphere Wines ( $550.00 )

  • SHA716 - Experiencing Wines of the Southern Hemisphere ( $550.00 )

  • SHA739 - Making Strategic Change Happen ( $999.00 )

  • SHA751 - Asset Management Process and Plan ( $999.00 )

  • SHA752 - Asset Management Strategy ( $999.00 )

  • SHA753 - Asset Management Toolkit ( $999.00 )

  • SHA754 - Property Management Operations ( $999.00 )

  • SHA771 - Price and Inventory Controls ( $1199.00 )

  • SHA772 - Price Sensitivity and Pricing Decisions ( $999.00 )

  • SHA773 - Segmentation and Price Optimization ( $999.00 )

  • SHA774 - Displacement and Negotiated Pricing ( $999.00 )

  • SHA775 - Search Engines and Online Selling Stimulating Incremental Demand ( $999.00 )

  • SHA782 - Leading Service-Focused Transformation ( $999.00 )

  • SHA783 - Creating an Agile Enterprise ( $999.00 )

  • SHA784 - The Power of Experimentation ( $999.00 )