FAQs

eCornell is Cornell University’s online learning platform which offers professional development courses.

The eCornell program is designed for people who cannot afford to take days away from work and travel extensively. You can do the programs in your hotel room, at the airport while waiting for your flight, and in between meetings. You can download materials to read and start writing your assignments and discussion points when you are on the plane.

As the legitimate partner of eCornell, Genashtim can provide local support in your time zone and your local language. Genashtim can also provide eCornell alumni discounts per-course basis, which is not available directly from eCornell.

Our team of Learning Consultants are trained to do this. Please email us at ecornell@genashtim.com, or call us at our local number, as indicated on our website.

eCornell, as an executive education program from Cornell University, is designed for working executives. There will be active discussion boards, assignments, and projects, which need to reflect actual work experience. This will contextualize the learning and make a meaningful contribution to the learning group, which is the hallmark of this unique form of collaborative eLearning. We reserve the right to review your resume before enrolling you into the program. This is to ensure that you will get the most from this learning program and, similarly, for the benefit of the other learners in the group.

Our Learning Consultants will guide you through finding the suitable course/certificate to enhance your career. They will also help and support you as you take each course.

There are generally few prerequisites as long as you are a working executive. Your Learning Consultant will advise you on the prerequisites after getting the information you provided in the first question above. Most certificates have no course sequence to follow when enrolling, except for some certificates with technical-related topics.

It will be seamless. You just continue with your courses. The only thing that you need to do is to inform us of any change in contact details in case we need to get in touch with you. We also need to know your new country to set the right time for your course reminder.

Your Learning Consultant is responsible for your course enrollment.

We will provide you with available schedules that you can choose from. You will be enrolled in one course at a time to allow you to manage your schedule. However, if you already have planned your schedule and wish to be enrolled for the rest of your courses, just let your Learning Consultant know your preferred dates, and he/she will enroll you accordingly.

Due to the long list of learners, classes tend to get filled quickly. Picking a schedule starting at least a month has a higher chance of availability. Your Learning Consultant will notify you should there be an earlier schedule open for enrollment.

Yes, however, we encourage you to sign up for a certificate program. Taking a course will earn you a letter of completion only. On the other hand, you will be awarded a Cornell University certificate when you complete a specific program.

When the class is full, we will not be able to add any extra students because Cornell University is very strict about this. They have determined the maximum class size so that the instructor can ensure that every participant understands all the content and demonstrates the learning application. Cornell University needs to ensure this outcome quality as they will issue a Cornell University certificate should the right combination of courses be taken.

Avail your desired course or certificate through Genashtim’s registration page, and you can pay either by credit card or bank transfer as a mode of payment.

The certificates range from 3 courses to 18 courses, with prices ranging from US$ 999 to US$ 7,999. The majority of the certificates are made up of 5 or 6 courses and priced at US$ 3,750.

The per-course price is US$ 795. You may take each course individually to build up to the certificate of your choice.

If you are a group of learners wanting to enroll together, or you are thinking of adopting this program in your company, please contact our Learning Consultants to discuss a corporate package.

Our company is registered in Singapore, but we have representatives who can meet you at your most convenient day and time to discuss further things. Or you may contact the learning consultant in charge directly via all messaging apps, whichever is more convenient for you.

Learners who have paid the full retail price for a certificate are allowed 30 days to change their minds from the payment date for a full refund (less banking/transaction charges). If you have consumed one or more courses, these will be deducted from the payment made on the certificate at the retail per-course price. No refunds will be given for individual course payments, special promotions, or discounts.

As the certificates will be issued by Cornell University, there are rather stringent processes in place to ensure that you have acquired the learning. For each course, there is a combination of:

• Quizzes (multiple choice questions)
• Discussions
• Boards with a certain degree of mandatory participation
• Assignments and projects
• Reflective essays
Hence, no examination is necessary.

A majority of the certificate courses run for two (2) weeks except for a few certificate courses that run for three (3) or four (4) weeks. All courses start on a Wednesday and end on the second or third Wednesday after that.

This gives you 2 weekends to catch up in case your working week gets too hectic.

Except during Day-light saving time (DST) where it will be moved one hour extra, course will start on the following local times:
Wednesday 8pm Jakarta time
Wednesday 9pm Malaysia, Manila, Singapore time
Wednesday 10 pm Japan time

Ending time:
Wednesday 2 weeks later at 10.59am Jakarta time
Wednesday 2 weeks later at 11:59am Malaysia, Manila, Singapore time
Wednesday 2 weeks later at 12:59pm Japan time

There are no specific times that require you to be online. It is suggested that you access the course regularly during the 2 weeks to sync with the other learners in your class and have meaningful discussions with them on the discussion boards.

If you are new to eLearning, completing the course might take about 10 to 12 hours over 2 weeks. Our more seasoned learners can get through a course in 6 hours. Generally speaking, the content in each eCornell course is equivalent to the content quantity you will find in a 2 to 3-day physical workshop or seminar.

Please click here to watch a 2-minute video on how a class is run.

Most of the courses will have a class starting every month. Some courses have two classes each month, while others have classes in alternate months.

After you have paid and enrolled, you can select your class dates for each course and plan your entire program. If something comes up along the way, and you will not be able to attend any particular class, you need to give us 48 hours notice before the class starts to change to a later class date.

You have up to 2 years to complete your certificate. The majority of the certificates have 6 courses, which can be completed comfortably within 3 months

You can expect to spend 4-6 hours per week of self-directed study time to complete your course.

Please refer to the third question under “Enrollment”.   

Generally, the courses in a certificate can be taken in any sequence. For those with recommended sequences, we do suggest you follow the recommendations to optimize your learning.

Most courses at eCornell are 2 weeks in length and will require 8-12 hours of self-directed study time over the two-week period. Some courses are 3 weeks in length and will require 12-18 hours of self-directed study time.

Each course will open at 9am EST on the start date you selected which is always on a Wednesday. Courses end at 11:59pm EST on Tuesday – either 2 or three weeks after the start date. All course work – readings, videos and assignments – must be complete before the end date of your course.

eCornell and Cornell University’s goal is that you can apply your learning and we have found through years of experience that required and graded assignments assure that you have not only gained the knowledge presented in the course but can apply what you learned.

Yes, assignments are graded by the course facilitator. Each assignment has a grading rubric which will help you understand how you earn a passing grade.

Assignment due dates help you to stay on track and participate fully in the collaborative aspect of the course. In addition, meeting assignment due dates assures that the facilitator has ample time to provide thorough feedback and you ample time to resubmit your assignment if necessary. If you are late submitting assignments, they will still be graded if they are received before the end of the course, but the facilitator feedback and your ability to resubmit the assignment will be limited.

No, you can use your one course for more than one certificate. You do not need to take it more than once.

Once you complete all the courses within a program, you will be given an electronic copy of the certificate that you can download and print.

For the academic programs like degrees and MBAs, you need to enroll on campus at Cornell University. The eCornell program is an executive education program. You can earn Certificates and Masters Certificates from Cornell University.

Yes, if something comes up along the way and you will not be able to attend any particular class, you need to give us a 48 hours notice before the class starts to change to a later class date.

If you’re new to eCornell, we recommend starting with just one course to get familiar with the eCornell learning approach. Once you’re comfortable, you can then decide taking two courses simultaneously. Keep in mind that taking two courses means you’ll need to put in extra effort, like doing quizzes, participating in discussions, and completing projects for both courses. Taking three courses at once is also possible but would already be a stretch and might require you to take a break from work to manage it.

Yes, but we don’t recommend it unless you are very familiar with the eCornell program,

Generally speaking, if you have completed more than 50% of your course, you might be given an extra day. This is at the discretion of the facilitator. You need to ask your facilitator early and cite your request’s reasons. Again, it is at the discretion of the facilitator. Contact your facilitator from your eCornell student dashboard (Help > Ask Your Facilitator a Question). If your circumstances warrant and you have been working diligently but are struggling to complete the course, your facilitator can arrange for a brief extension (24-48 hours).

You can only interact with your facilitator during the course period. Should you have final clarifications, we encourage you to post your inquiries a few days before the course ends.

eCornell strives to be tablet-friendly, and we continually work to ensure accessibility across platforms.

Some aspects of our courses may not be supported on tablets or mobile devices. For example, submitting assignments and opening some course documents are better suited for computer use. Also, you may be unable to download .zip files from the ‘Course Resources’ page, as the iPad does not allow this file type.

Flash is required when you use your webcam for recording/uploading your own videos, as well as uploading files, or assignments to a course. Other than these features, Flash is not required to use most areas of Canvas. Please note that some browsers may no longer support Flash. Either a computer/laptop / Flash-enabled device is necessary to submit the requirements of your course, or, another option is to install an app*. Keep in mind your tablet should allow most of the course participation.

Submission of assignments does not automatically equal a passing grade. Be sure to check your grade page after the submission of each assignment allowing your facilitator 24-48 hours to post 

If you cannot finish a course on time and are marked incomplete, you have the option to retake the course for a fee of $75.

Even though your course has ended, your facilitator needs to evaluate your course project. If it meets all requirements, you will be marked as complete within 2 days after the course ends. Please avoid submitting your course project at the last minute, as your facilitator may request revisions, and you might not have enough time to make them.

Once your course period has come to an end, you have one additional week to access the course content from your Canvas Dashboard. This will give you an opportunity to download and save any files you want to keep, print the course content if you wish, or do a final review of the course discussion boards, etc. Take Note however that unless you were given time extension, you can no longer do any of the assignments, submission or interact with your fellow learners and your facilitator during this period. After this, your course will be archived and can be found by clicking Courses > All Courses from the Canvas Dashboard.”

Many of our courses are part of more than one certificate program. So, when a student enrolls in one of those courses that is in multiple certificates, we list all the possible certificates on the student profile.

It allows the student to track how much they have done towards the second certificate if they decide to go ahead and pursue it.

After completing all courses for the Certificate, you will be given an electronic certificate which you can download and print from the student portal.

Course materials are provided in English. However, account settings are available in the following languages:

 Arabian

Korean

 Chinese (Simplified)

 Kreyòl Ayisyenx`x`

 Chinese (Traditional)

 Nederlands

 Dansk

 Norwegian (Bokmal)

 Deutsch

 Norwegian (Nynorsk)

 Egyptian

 Polski

 English (Australia)

 Portugues

 English (UK)

 Portugues do Brasil

 English (US)

 Punjabi

 Español

 Reo Maori (Aotearoa)

 Français

 Russian

 Français (Canada)

 Svenska

 Íslenska

 Thailand

 Italiano

 Türkçe

 Japanese

Depending on the number of courses in a certificate, you can finish all courses within a few months. For example, a 6-course certificate can be completed within 3 months if courses are taken successively. On the other hand, you are given a maximum of 2-year validity from the date of the 1st course to finish a certificate.

Before your course begins

• Take the self-paced New Student Orientation course (approximately 45 minutes). This can be found on your student dashboard. While you only need to complete it once, it is a great resource throughout the student journey at
  

On the FIRST DAY of class:

• Log in to the course
• Review the table of contents
• Look at assignment due dates and add them to your calendar
• Download resources, tools, assignment documents & project file

Throughout the course:

• Meet your assignment due dates
• Check your grades after every assignment is submitted
• Plan to spend 6-6 hours a week on your course
• Contact your facilitator if you need help or are getting off track
• Do not

Last day of class:

• Confirm that you have the grade of COMPLETE (100%) before the course
• Contact your facilitator with any final questions or concerns.

• During your course the course facilitator is your primary point of contact. All communications with your facilitator happen from your eCornell student platform.
• eCornell Knowledge Base is a great place to get answers to many of your questions. You can navigate to the Knowledge Base from the Help icons on the student platform
• Before and after your course your primary point of contact is the eCornell Help Desk. Even during your course, the Help Desk is your best resource for technical assistance.
  • helpdesk@ecornell.com
  • 1-800-801-0287 (inside the US)
  • 1-607-330-3200 (outside US)

• Sign up for a certificate program and get 25% off your next course or certificate.
• Receive local support in your time zone and in your local language (subject to country)
• Available payment schemes will make the cost more pocket-friendly.
• All eCornell courses and certificates are HRD Corp Claimable. Genashtim Sdn Bhd is a HRD Corp Registered Training Provider.
• Companies and organizations can avail of our corporate package with attractive pricing.
• For corporate clients, receive progress monitoring of learners to ensure course or certificate program completion.

Genashtim Pte Ltd. is the legitimate partner and exclusive representative for eCornell in Southeast Asia.