Managing Conflict – a Key Skill for Success

Conflict in the workplace can be a symptom of unresolved problems or faulty systems, but when harnessed productively, conflict can also be a source of creativity, innovation, and a force to build both company culture and competitive advantage.

In a working landscape, effective conflict management is an essential skill for every leader and aspiring leader, as leaders need to creatively use conflict in order to execute multi-faceted and intricate business processes.

Cornell University Conflict Resolution Certificate, recently launched by eCornell, will equip learners to surface issues within their workplace and successfully navigate challenging conversations with direct reports, peers, or supervisors with the skills needed to assess, scope, and diagnose issues from all sides, understand different personal styles, and implement a proven problem-solving approach to find workable resolutions that strengthen relationships and results.